Refund policy
RETURNS
If you are not fully satisfied with your purchase, you may request a return by emailing us at baewol.official@gmail.com within 3 days of receiving your order. Please include your order number and the reason for your return in your message.
Returned items must meet the following conditions:
- In original condition: unworn, unwashed, and free from odors, perfumes, sweat, or damage
- In original packaging with all tags attached
- Returned within 14 days of delivery
Please note:
- Return shipping costs are the responsibility of the customer.
- Initial shipping fees from your order are non-refundable.
- We do not provide prepaid return labels.
- We strongly recommend using a trackable shipping service for your return. BAEWOL is not responsible for lost or undelivered return parcels.
Once your return has been received and inspected, we will process your refund.
Please note that BAEWOL will not issue a refund until the returned item has been received. If approved, your refund will be issued to the original payment method within 14 days.
PRE-ORDER RETURNS
The return period for pre-order items starts from the day your order is delivered. Pre-orders follow the same return guidelines as our standard return policy.
DEFECTIVE ITEMS
If the item is defective or we made a mistake with your order, please contact us at baewol.official@gmail.com within 3 days of receiving your order to make a claim.
EXCHANGES
We encourage you to process your return and place a new order for the desired item. This way, you can ensure that you receive the right fit or style without delay. If you have any questions about the process, feel free to reach out to us at baewol.official@gmail.com.