Shipping policy

We endeavor to dispatch orders as quickly as possible, in the order they are received. We aim to process and ship orders within 1–3 business days. Please note that orders are not shipped or delivered on weekends or public holidays.

We deliver within the estimated timeframes described below, unless otherwise agreed. However, delivery times may occasionally be affected by unforeseen circumstances.

METROPOLITAN FRANCE

Standard Shipping (Colissimo): Estimated delivery time of 3–7 business days within France.

EUROPEAN UNION

Standard Shipping (Colissimo): Estimated delivery time of 5–10 business days within Europe.

UK & SWITZERLAND

Standard Shipping (Colissimo): Estimated delivery time of 5–10 business days within the UK and Switzerland.

REST OF THE WORLD

We ship to selected international destinations. If your country is not available at checkout, shipping rates can be provided upon request. Please contact us at baewol.official@gmail.com for delivery information and rates.

SHIPPING COSTS & DUTIES

Shipping costs are the responsibility of the customer. Customs duties may be applied to imported goods in certain countries upon delivery.

The customer is responsible for all customs charges on international orders. If the recipient refuses delivery due to customs charges, the package will be considered abandoned and disposed of by the shipping carrier. In such cases, the order will not be eligible for a refund.

Please ensure you are aware of your local customs regulations before placing your order.

PRE-ORDER SHIPPING

Pre-order items are not immediately available for shipping; however, placing a pre-order ensures you will receive the item as soon as it becomes available. You can find the estimated shipping date on the product page.

If your order includes both pre-order and in-stock items, we will ship everything together once the pre-order item becomes available. If you would like to receive in-stock items sooner, we recommend placing separate orders.

IMPORTANT SHIPPING INFORMATION

BAEWOL is not responsible for lost, stolen, or damaged packages. Once a package has been handed over to the carrier and scanned, delivery status is no longer within our control.

We are not responsible for delays caused by transportation disruptions, severe weather conditions, or other circumstances beyond our control.

Once your order has shipped, you will receive an automatic email containing your tracking number.

It is the customer’s responsibility to track their order. For any delivery issues, please contact the courier directly regarding: